This privacy statement was last updated on 15 October 2026 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

In this privacy statement, we explain what we do with the data we obtain about you via https://www.pavillonbleu-lourdes.fr. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

• we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
• we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
• we first request your explicit consent to process your personal data in cases requiring your consent;
• we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
• we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

1.1 Contact - Through phone, mail, email and/or webforms

For this purpose we use the following data:

• A first and last name
• An email address
• A telephone number

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We determine the retention period according to fixed objective criteria: 3 ans à compter du dernier échange.

1.2 Payments

For this purpose we use the following data:

• A first and last name
• Financial information such as bank account number of credit card number
• An email address
• A telephone number

The basis on which we may process these data is:

It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

Retention period

We determine the retention period according to fixed objective criteria: 10 ans

1.3 Newsletters

For this purpose we use the following data:

• A first and last name
• An email address

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We determine the retention period according to fixed objective criteria: Jusqu’au désabonnement de l’utilisateur ou 3 ans sans interaction.

1.4 To support services or products that a customer wants to buy or has purchased

For this purpose we use the following data:

• A first and last name
• An email address
• A telephone number
• Commercial information, including records of personal property, products or services purchased, obtained, or considered
• A home or other physical address, including street name and name of a city or town

The basis on which we may process these data is:

It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

Retention period

We determine the retention period according to fixed objective criteria: 5 ans après la fin du séjour (durée de prescription civile contractuelle)

1.5 Compiling and analyzing statistics for website improvement.

For this purpose we use the following data:

• Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
• IP Address
• Geolocation data

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We determine the retention period according to fixed objective criteria: 13 mois maximum (recommandations CNIL)

1.6 To be able to comply with legal obligations

For this purpose we use the following data:

• A home or other physical address, including street name and name of a city or town
• A first and last name
• Date of birth
• Passport number

The basis on which we may process these data is:

For compliance with a legal or regulatory obligation.

Retention period

We determine the retention period according to fixed objective criteria: 6 mois (durée légale fixée par l'article R. 814-3 du CESEDA).

2. Sharing with other parties

We only share or disclose this data to processors for the following purposes:

Processors

Name: Stripe
Country: Irlande
Purpose: Paiement
Name: SuperHote
Country: France
Purpose: Gestion des réservations (channel manager), formulaire d'arrivée et vérification d'identité, fiche individuelle de police
Name: o2switch
Country: France
Purpose: Hébergement du site web et des bases de données

3. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy. 

4. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

We have concluded a data Processing Agreement with Google.

Google may not use the data for any other Google services.

The inclusion of full IP addresses is blocked by us.

5. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

The security measures we use consist of:

• Login Security
• DKIM, SPF, DMARC and other specific DNS settings
• (START)TLS / SSL / DANE Encryption
• HTTP Strict Transport Security and related Security Headers and Browser Policies
• Website Hardening/Security Features
• Vulnerability Detection
• ISO27001/27002 Certification

6. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

7. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

8. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

• You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
• Right of access: You have the right to access your personal data that is known to us.
• Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
• If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
• Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
• Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

9. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.

10. Contact details

SCI Le Pavillon Bleu de Bigorre
15 rue des Pyrénées - 65100 Lourdes
France
Website: https://www.pavillonbleu-lourdes.fr
Email: contact@ex.compavillonbleu-lourdes.fr
Phone number: +33749868177

11. Data Requests

For the most frequently submitted requests, we also offer you the possibility to use our data request form

Name

Name

Email

Submit a request for access to the data we process about you.

Submit a request for deletion of the data if it is no longer relevant.

Submit a request to receive an export file of the data we process about you.

Annex

Réservations et paiements en ligne

Pour la gestion de nos disponibilités, la prise de réservation et l'encaissement de votre séjour ou des options associées (extras), nous faisons appel à des prestataires spécialisés intégrés à notre site.

SuperHote (Channel Manager & Système de réservation)

Lorsque vous effectuez une recherche de disponibilité ou une réservation, certaines données personnelles sont collectées et transmises de manière sécurisée à notre logiciel de gestion SuperHote (Société O-Tech SAS) :

• Identité (nom, prénom) ;
• Coordonnées (adresse e-mail, numéro de téléphone, adresse postale) ;
• Détails du séjour (dates d'arrivée et de départ, appartement réservé, nombre de voyageurs) ;
• Fiche individuelle de police (copies de pièces d'identité et informations d'état civil obligatoires pour les voyageurs de nationalité étrangère, conformément à l'article R. 814-1 du CESEDA).

Pour en savoir plus sur le traitement de vos données, vous pouvez consulter la politique de confidentialité de SuperHote.

Paiements sécurisés (Stripe)

Les transactions financières relatives aux réservations, aux extras et à l'empreinte bancaire de garantie (caution non débitée de 300 €) sont opérées via la plateforme de paiement sécurisée Stripe. Aucune coordonnée bancaire complète (numéro de carte, cryptogramme) ne transite ni n'est stockée sur nos serveurs.

Pour plus de précisions, veuillez consulter la politique de confidentialité de Stripe.

Sécurité du site (Solid Security)

Afin d'assurer la sécurité, la disponibilité et l'intégrité de notre site internet, nous utilisons l'extension Solid Security.

Cookies de sécurité

Certains formulaires peuvent utiliser le dispositif Google reCAPTCHA pour lutter contre les soumissions automatisées et les courriers indésirables (spams). Des cookies techniques temporaires sont également déposés pour identifier les sessions d'administration et les tentatives de connexion suspectes.

Journaux de sécurité et protection contre les attaques

L'adresse IP des visiteurs, les requêtes vers des URL sensibles et les tentatives de connexion non autorisées sont enregistrées de façon conditionnelle afin de prévenir les attaques par force brute et les intrusions malveillantes. Ces journaux de sécurité techniques sont conservés pour une durée maximale de 60 jours.

Pour plus de détails, vous pouvez consulter la politique de confidentialité de SolidWP.

Gestion du consentement (Complianz)

Ce site web utilise la solution Complianz Privacy Suite for WordPress pour recueillir et enregistrer vos choix en matière de cookies. Pour garantir cette traçabilité, votre adresse IP est anonymisée avant d'être consignée dans notre base de données locale. Pour plus d’informations, consultez la déclaration de confidentialité de Complianz.

Mesure d'audience respectueuse de la vie privée (Burst Statistics)

Nous utilisons Burst Statistics pour évaluer anonymement la fréquentation de notre site. Cet outil fonctionne localement sur nos serveurs, sans recours à des cookies intrusifs et sans partage de données avec des tiers. Pour plus d’informations, consultez la déclaration de confidentialité de Burst.

Optimisation des performances (LiteSpeed Cache)

Ce site utilise une solution de mise en cache afin d'accélérer le temps de chargement des pages et offrir une navigation fluide. La mise en cache génère des copies temporaires des pages web consultées. Ces fichiers sont temporaires, stockés localement et ne contiennent aucune donnée personnelle d'utilisateur non connecté. Pour plus de précisions, consultez la politique de confidentialité de QUIC.cloud.